FREQUENTLY ASKED QUESTIONS
Welcome to www.glidegauge.com (hereinafter referred to as the “Website”). When using the services of this Website, you may encounter various questions or need further assistance. For this reason, FFT Tape Solutions GmbH has established the following “Question and Answer Policy” to provide you with clear guidance. By visiting or using this Website, you accept these terms. If you have any questions, please contact us.
The contact information of FFT Tape Solutions GmbH is as follows, you can call us or send us an email, or you can send us an envelope by mail!
Tel: +43 662852653
Email: echosphere@glidegauge.com
Address: Hannakstraße 7, 5023 Salzburg, Austria
Customer Support
If you encounter problems when using our products or services, you can get support in the following ways:
● Frequently Asked Questions (FAQ): Visit our FAQ page to get quick answers about products, services and account management.
● Email Support: You can contact our customer service team by sending an email. Our customer service staff will respond to you as soon as possible within working days.
● Phone support: For immediate assistance, please call our customer service hotline [phone number] and our customer service staff will be happy to assist you.
Types of questions
The main types of questions we support include:
● Product inquiries: Regarding product features, characteristics, specifications, etc.
● Order inquiries: Regarding order status, payment methods, shipping information, etc.
● Return and exchange policy: Terms and procedures for product returns and exchanges.
● Account issues: Login issues, account management, password reset, etc.
● Technical support: Technical issues encountered when using the application or website.
Question submission
If you encounter a problem, please describe your problem in detail, including:
● Your name and contact information.
● Relevant order number (if any).
● Detailed description of the problem encountered.
● Information about the device and operating system you are using (if any).
Response time
We strive to respond to all customer support requests within 24 hours, and response time may be delayed on weekends and holidays. Please be patient and we will deal with your issue as soon as possible.
Frequently Asked Questions (FAQ)
To help you get the answers you need faster, we recommend that you first visit our FAQ page. This page covers many common user questions and may directly answer your questions.
Problem Handling
After you submit your question, our customer service team will classify and handle it according to the complexity of the problem:
● Quick questions: questions that can usually be resolved on the first contact.
● Complex questions: questions that require further investigation or detailed information. When handling such issues, we will communicate with you in a timely manner and provide progress on the solution.
User Feedback
We value user feedback and suggestions. If you have any feedback or suggestions for improvement, please let us know when you contact us. We will be very happy to hear from you to continuously improve our services.
Terms Modification
We may update this Terms Policy from time to time. All updates will be posted on this page and will take effect immediately after posting. Please check back regularly to learn about the latest terms and information.
We are always committed to providing you with the best customer service. Thank you for your choice!
